We never compromise your personal data. We will always be clear about why we need the details we ask for, and ensure your personal information is kept as secure as possible. How we do this is explained below.
Last updated: May 2020
Everyday Legal Limited is registered as a data controller with the Information Commissioner’s Office (ICO). We use sub brands within our company such as Everyday Employment, and Everyday Trader. These are not separate legal companies but simply descriptions of different areas within Everyday Legal Limited.
Everyday Legal (“we, us”) is committed to protecting your privacy. We comply with the principles of the General Data Protection Regulation (GDPR) and associated data protection legislation. We aim to maintain best-practice standards in our processing of personal and/or special category personal data (this is also referred to as sensitive personal data).
How we use your information
We use the information we receive from you, together with information we have obtained from our dealings with you (including in relation to the services we provide to you), to provide services that you request, to communicate with you, and to personalise information sent to you. Examples of how we may personalise information include using your information in generating a bespoke legal contract for you.
We do not sell, trade, or rent your personal information to others.
We store all the information you provide to us, including information provided via forms you complete on our website. Our server, in common with nearly all web servers, logs each page that is downloaded from the site. If you contact us electronically we may collect your electronic identifier, e.g. Internet protocol (IP) address or phone number supplied by your service provider. This is to identify the number of visits to our websites, fraudulent behaviour or mystery shoppers using our websites.
We ask for your home/office, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you if there is a problem with your order, notifying you about important functionality changes to the website, or if there is another genuine reason for doing so.
Occasionally we may collect third party data from you in the course of you using the service. You warrant that you have the required consent or entitlement to do so under the applicable legislation, including without limitation the General Date Protection Regulations (GDPR) as tailored by the Data Protection Act 2018 (DPA).
Sometimes but rarely we may collect information that the law defines as special category data (also called sensitive personal data). We will only collect these types of data if the same is volunteered and populated by you on an Everyday Legal template. In the event that this event occurs, in respect of either yourself or any other individual, such data will be kept safe and secure and processed lawfully in accordance with Articles 6 and 9 of the GDPR and Schedule 1 DPA.
Any new information you provide to us may be used to update an existing record we hold for you. If you provide a work email address, we will not be responsible for third parties having access to any communications we send.
In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.
Fraud Prevention and Credit Checks
To help our payment provider prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched.
Lawful bases for using your information
Before you provide any data to us we will endeavour to make it clear why we need it. Without this information, we may not be able to fulfil the service you have requested.
We use the information you provide to us to provide the service requested by you. It may also be used for market research, offering renewals and statistical purposes.
You and we each recognise that we have a legitimate interest in processing the personal data we collect about you for a number of reasons, including, but not limited to: marketing purposes, to enables us to enhance, modify, personalise, or otherwise improve our services, identify and prevent fraud, enhance and protect the security of our network and systems, and market research (e.g. determining the effectiveness of campaigns and the products / services we offer). “Legitimate interests” means the interests of our company in conducting and managing our business to enable us to give you the best service and most secure experience.
When we use your information for our legitimate interests, we make sure to consider and balance any potential impact on you and your data protection rights. Where applicable, legitimate interest assessments are conducted to ensure that these rights are protected.
Keeping you informed about our products and services
When you contact us, we may ask for your permission to contact you about the products and services we offer. Where we have obtained your permission to do so we will contact you by post, telephone, email or other means to tell you about offers, products and services that may be of interest to you.
You and we also recognise that it is in our legitimate interests to send communications about our products and services, latest offers and rewards, so we may process your information to send you communications that are tailored to your interests. At any time, you can opt out of receiving such information by emailing us at email@example.com .
We also use your personal information to make decisions about what products, services and offers we think you may be interested in. This is called profiling for marketing purposes. You can contact us at any time and ask us to stop using your personal information this way. If you allow it, we may show or send you marketing material online (on our own and other websites including social media), or by email, phone or post.
We do not propose to make outbound phone calls but if we do we will be fully committed to the regulations set out by Ofcom and follow strict processes to ensure we comply with them.
We may use personal data, collected in respect of one product to market another product that we may deem appropriate and relevant to you based on the information we have collected.
Sharing your information
As previously mentioned, we do not sell, trade or rent your information, and will never disclose information about you (including information obtained from our dealings with you) to third parties, except:
- Where we have a legal interest in a company;
- To fulfil your specific orders for a product or service or information in the event that third parties deliver the relevant product or service or information. In these instances, while the information you provide will be disclosed to them, it will only be used for the administration of the service provided and to maintain management information for business analysis;
- For pricing analysis and testing purposes.
We may of course be obliged by law to pass on your information to the police or any other statutory or regulatory authority and in some cases, exemptions may apply under relevant data protection legislation, whereby we can legitimately release personal data e.g. to prevent or detect crime or in connection with legal proceedings.
Subsequent to your purchase of a product or service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or special category personal data to the new provider, subject to the requirements of the GDPR and associated legislation.
If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house) or a company Everyday Legal has a legal interest in, we will exercise the strictest control over them contractually, requiring it and any of its agents and/or suppliers to:
- maintain the security and confidentiality of the information and restrict access to those of its own employees
- use the data for the agreed purpose only and prevent it being used for any other purpose by any other party
- refrain from communicating with you other than concerning the product in question
- return the data to us at the conclusion of any contract term, and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations
In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.
Information sent outside the EEA
We may from time to time use service providers and organisations outside the EEA for the purpose of processing services, system testing and maintenance.
It is worth noting, however, that some non-EEA countries do not afford the same level of data security as the UK. We will always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information. We will monitor the applicable post Brexit provisions to ensure that your rights are maintained appropriately.
Amendment and retention of information
Please advise us in writing as to any changes in your circumstances, or if you feel we hold inaccurate information about you so that we can update our records accordingly. We will hold your personal information in accordance with the principles of the GDPR (and associated legislation). We are obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires. We do not retain payment card details nor does our payment provider whose details can be found at www.stripe.com. Refunds are fulfilled by unique code identifiers and not with reference to personal card details.
Access to your information: You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing (your ‘subject access request’), either via letter or emailemail, and accompanied with the correct fee. Please refer to the information you wish to see giving dates if possible. Please note that where relevant we may ask for proof of your identity.
We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.
We have one month to respond to a valid request.
The right to erasure: you have the right to request that your personal data is erased and to prevent processing in specific circumstances which are detailed by the ICO.
The right to data portability: you have the right to obtain and reuse the personal data that you have provided to us for your own purposes which includes transferring it to other services.
For further information regarding your rights, or to make a request; please email us at firstname.lastname@example.org .
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your personal information has not been handled correctly. You can do this via ico.org.uk/concerns or by writing to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
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Issued May 2020